Medical Assistant Interview Questions and Answers
Being shortlisted as a medical assistant applicant takes you one step closer to another hurdle that you must overcome – the interview. For most people, this is the daunting part, and could spell the difference between being accepted and being rejected. Although there is no magic formula to ace an interview, ample preparation will do the trick. Take note of the most common questions in a medical assistant job interview.
What are medical assistant qualifications that make you suitable for the job?
Anyone can be a medical assistant, which is why future employers want to gauge your suitability for the kind of healthcare assistant that they are looking for. Outline your academic and hands-on experience related to the job.
Possible answer: I have acquired an associate's degree in medical assistant from the University of XYZ, with concentration on physiology and anatomy. I have previous professional experience in phlebotomy, diagnostics and other clinical treatment procedures. I also process insurance, keep records and perform accounting on the side.
What are your weaknesses?
Among the medical assistant questions and answers, this is the easiest to take literally. Don’t. Think of it as a way for an employer to understand which professional areas you like to improve. It is important to keep your response positive.
Possible answer 1: I would really like to better my skills in performing venipuncture on children. If I can improve my performance in this area, I can say that my clinical skills of caring for pediatrics would be fully complete.
Possible answer 2: I have excellent skills in record keeping, but I really want to branch out to bookkeeping and maybe accounting.
What do you like most about being a medical assistant?
Employers want to know if you have the dedication and passion to do your job. Working as a medical assistant can be stressful, which would be even more stressful if you don't love your work and simply do it for the sake of getting paid. Just be careful not to appear overly committed.
Possible answer: It brings me such personal satisfaction to help other people, while making use of the training and experience I have as a medical assistant.
What do you like the least about being a medical assistant?
While honesty is always welcome, remember to keep your answers light and positive. You don't want to give the wrong impression to your employer.
Possible answer: I love working with patients, but it is difficult for me to see them in pain. I also find it hard to stay emotionally detached, although I know I need to be professional at all times.
Can you tell me the main sections of a medical record?
Of course employers want to quiz you on your knowledge and skills in medical assisting, starting with patient record. It is, after all, one of your job priorities.
Possible answer: Generally, a medical record file consist of a patient’s personal identification (Name, contact details, marital status, Name of children, Name of spouse, etc.), a medical history section, family history section, and medication section. When applicable, there are also sections for record of surgeries and known allergies.
Do you have experience in phlebotomy and administering medication?
Possible answer 1: Yes, I am well versed in collecting blood and urine specimens. I also had an opportunity to assist in testing specimens under laboratory settings. I am also trained in administering prescribed medication orally and through injection.
Possible answer 2: Yes, I am licensed and trained to perform IV and oral medicine administration. Unfortunately, my previous work experience does not include phlebotomy, but I have acquired training and knowledge in drawing blood while pursuing my medical assistant program.
What would you do if a patient accuse you of bad service?
Possible answer: First, I would apologize and then offer to assist them in a manner that they deem acceptable. I would avoid arguing with the patient, so as not to add to their anguish. It is my belief that patients come to a clinic often distressed because of their illness, and arguing with them would not help.